We get asked a lot of questions, so we thought we’d make a list the most commons ones we see here, this will hopefully save you some time and effort.
If your question is not answered here, please feel free to give us a ring or send us a message using the Contact Form below. This section is updated periodically, so please do read these questions carefully as they also form part of our Terms & Conditions.
SEARCH OUR FAQ SECTION
To search through the questions and answers in this section, simply type a keyword or phrase like “pay cash” or “free boxes” into the search box below to filter the questions and answers accordingly.
Yes, we work over the weekends to assist customers who cannot move during the week. We do recommend booking well in advance as the demand is high over weekends. Yes, we can assist in the evening. 2-4 weeks is usually a good time, but if we can available we will be willing to help at short notice as well. What if I have to cancel my job? If the move is within Manchester, cancellations must be advised at least 48 hours before the scheduled removal date. Otherwise, a £100 cancellation charge will apply. For long-distance moves, we would require a 3 day notice otherwise 50% of the quoted price will apply as cancellation charge. Yes. Yes, we accept cheques but only for advance payments. Cheques have to be paid seven days in advance for the money to clear before the move. Without prior arrangement you may have to pay cash; cheques are not accepted on the spot. We do accept payment by cards(No charge on payments by Debit cards. However, payments by Credit cards incur a 3.5% processing charge) . Drivers do not have the machine so please pre-arrange if you intend to pay using a card. Yes, payment can be made directly to our business account. The payment should clear 1 day prior to the job commencement. Our fixed quotes assume that there will be access available and that there will be no delay. In case of a delay our hourly prices will be applicable to the waiting time. The waiting time is calculated on top of the agreed price. If you are paying by the hour, waiting time should not be a problem as you will be charged from the start to the finish time including any waiting time. If the delay is caused by a third party please contact your solicitor, they are usually able to claim any extra charges incurred in form of losses. Parking outside all properties is customer’s responsibility, please contact the council if you are unsure. Or please let us know so we can check on your behalf. We used to supply and recycle used boxes as its a very green idea and we like it. Unfortunately, we cannot do it anymore due to health and safety reasons; you don’t want to pack your kitchen utensils in a box which has had someone’s shoes. Therefore, we now recommend new boxes and if bought online they work out to be less than half the price. Try http://www.boxes2move.co.uk/ and they have some good deal with next day delivery. A good way to find quality, newish boxes is to try your local super market. Tesco, Sainsbury’s, Waitrose and other retail stores sometimes serve as a good source of free used boxes and cartons. Yes, if there is room for a passenger, but, at your own risk as we are not insured for carrying passengers. It would be legal for you to travel with us for free, but, remember we are insured for removals and not as taxi. Certainly, you can. Nevertheless, should you decide to handle the contents, our goods in transit insurance will not be applicable. Our insurance company does not extend to customers handling their own goods, therefore, you will be responsible for the safety of your goods. In situations where customers help, there is no mechanism available to determine whether a particular item was moved by our staff or by the customer, therefore, the insurance is invalidated for the entire move. The above is applicable only if you have taken out goods in transit insurance with us, please bear in mind your contents are not covered by default. Please see the Insurance section in our terms and conditions for further details. Yes, and we do it on a regular basis, but, please bear in mind that our porters are not trained or insured to carry our furniture dismantling or assembly, and any such request are performed at our customers’ personal risk. We are not joiners and carry very limited tools in our vans, therefore, please keep at hand Allen keys, screw drivers, drills etc. should you need assistance with dismantling and assembling. We can help with any move to and from Manchester so please feel free to enquire. That would be a company that always goes the extra mile for it’s customers. Just like we do at TXM Movers.
BUSINESS HOURS
Do you work on Saturday and Sundays?
I finish work after 5pm, can you help?
How far in advance do I have to book my removal?
PAYMENT METHODS
Can I pay cash?
Can I pay by Cheque?
Can I pay using a debit/credit card?
Can I make a bank transfer?
DELAY
There has been a delay with gaining entry to the property, is there an extra charge?
PARKING
I don’t know the parking situation outside my property. What should I do?
BOXES
Do you supply boxes?
Yes, but I was looking for free boxes.
PRICE
I want to travel with the van, is this possible?
Can I help with moving the contents?
Will be you able to dismantle my bed, wardrobe and garden shed?
You moved me to London. Now, I am relocating from London back to Manchester. Would you be able to help?
Who are the best removal company in Manchester?
CONTACT TXM
Need a helping hand? You can arrange removals, transport, storage and packing all with one provider
TXM Movers. Our teams are ready to go The Xtra Mile to meet your collection, delivery and storage requirements.